The RCA coach that knows your team — and won't let them settle at “operator error.”
Your people aren't bad at root cause analysis — no one ever taught them. RootWise was designed with continuous improvement and food manufacturing expertise baked in. It learns your team's habits, coaches them by name, and drives every investigation to the real system root — one question at a time.
The actual product
This is what your shift leaders see — not a mockup.
Read-only sample data. No login required. Explore the full demo →
Live product preview
Line 3 capper jam — double cap
● verified · assumed · ◆ root cause · → handed to another team
Scroll to explore · open the full investigation
Your coach
A partner who's in this with you — not a chatbot that resets every session.
RootWise was designed by continuous improvement and food manufacturing experts. The Toyota Production System, food-category failure patterns, equipment diagnostics — baked into every question it asks. This isn't a generic AI with a root-cause wrapper. It knows how your type of plant works.
And it knows your people. It addresses your team by name, remembers their real record — investigations led, roots they found, patterns in how they think — and uses that to lift them. When they make real progress, it says so, specifically. When they have a habit worth naming, it names it gently, as belief in them.
It teaches as it coaches. Drives them to a system root. Holds the whole team accountable: every cause has a named owner, every investigation closes with proof. Your quality team finally has a partner on the floor.
CI and food manufacturing expertise
Designed with TPS rigour and food-manufacturing failure knowledge — so the questions it asks are the ones an experienced CI manager would ask, standing next to your team.
Personalised to every person
Addresses each team member by name and tracks their real record — investigations led, roots found, patterns growing. Uses their history to lift them, never to grade them.
Teaches, drives, holds accountable
Not a passive guide. It pushes past symptoms, drives to a system root, ensures every cause has a named owner, and won't close a case without proof of the real cause.
What you get
Enforced in code
No closure without a verified system root cause and at least one owned action — not policy, not honour system.
Tenant-isolated
Every company's investigations are walled off at the database layer. Your data never trains the model.
Signed records
Closed RCAs lock immutably with a typed sign-off — audit-ready for quality and regulatory review.
Why investigations actually stick
Symptoms don't pass. The coach blocks them.
When someone writes “operator error,” RootWise doesn't accept it. It pushes past the easy label to the system cause — the guard that wasn't fitted, the check that wasn't in the SOP, the poka-yoke that was bypassed.
- Operator errorWhat made that mistake easy to make?
- Poor trainingWhat can YOU put in place tomorrow?
- Machine faultWhat should have caught it before product?
- One-offHow do we know? What would the records show if it isn't?
How it works
Conversation-first. Structure builds itself in the background — never as empty boxes.
It interrogates, it doesn't grade
One question at a time, in plain language. When someone writes “operator error,” it asks what made that mistake easy to make.
It reads your evidence
Attach a SOP page, batch record or photo to the investigation — the coach reads it, weaves it into the conversation, and uses it to confirm the real cause.
The Agency Rule
A team can't finish without at least one action in their direct control — named owner, review date, enforced in code.
The Live Handoff
Causes owned elsewhere spawn linked, tracked sub-investigations — so nothing disappears into another department.
Six phases, one conversation
The shift leader never hears "fishbone" or "5-Why." They just answer the next question.
- 01FrameSharpen the problem
- 02ContainStop it shipping
- 03InvestigateAsk why — to the system
- 04EvidenceProve it
- 05ActOwn an action
- 06CloseSign off
Built for your IT and quality teams
Isolated, encrypted, audited — and never used to train AI.
Read our security & trust page- Row-Level Security on every query — enforced by Postgres.
- TLS in transit, AES-256 at rest. Evidence via signed URLs.
- Sign in with Microsoft or email; six roles scoped to the job.
- Membership and role changes in a hash-chained log.
Pricing
You pay for investigations, not seats you won't use.
Each plan bundles a pool of coach-led investigations a month. Billed by invoice — no card, no self-serve checkout, no surprise overages. Start with a pilot on one line.
Pilot
Prove it on one line, fast.
- 10 investigations / mo
- 3 seats
- Claude Opus 4.8 coach
- Time-boxed paid pilot
- Full coach — no feature limits
- Audit-ready signed closure
Core
For a plant getting serious about RCA.
- 40 investigations / mo
- 10 seats
- Claude Opus 4.8 coach
- Every department
- Live handoffs between teams
- CAPA tracking & insights
Scale
Multi-line, multi-shift operations.
- 150 investigations / mo
- 30 seats
- Claude Opus 4.8 coach
- Everything in Core
- Cross-RCA pattern detection
- Priority onboarding
Enterprise
Org-wide rollout across sites.
- 400 investigations / mo
- 75 seats
- Claude Opus 4.8 coach
- Custom seats & volume
- Microsoft sign-in
- Dedicated support & DPA
Need a different shape — more sites, more volume, a specific start date? Tell us about your plant →
See it on your floor — not in a slide deck.
Walk the live demo, then request access for a pilot with your team. No credit card.